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Videotex extends 100% customer support amid coronavirus lockdown

Videtoex, which is the parent company of Daiwa and Shinco and Brand Licensee for Telefunken has today announced to extend 100% support to all its customers, even during Lockdown period.

The company apart from having fully functional call center and 24×7 Mobile Appp, has also been working on adapting AI Chatbots, delivering more than just an answer. The AI chatbots would allow the company to solve several complex issues, real time for the customers.

The company is able to resolve over 60% of Queries that need information, software or technical guidance, or data from a back-end process. Videotex has also made a depository of Videos and PPT’s, which helps customers solve some issues in DIY format too.

Speaking on the Service Center support, Arjun Bajaj – Director, Videotex said, “We have been in the Lockdown zone for more than 30 days. With growing OTT Apps, on TV and several more options, the role of TV goes beyond entertainment. It affects both mental and emotional wellbeing of the audience. We at Videotex are glad, to keep that experience unchanged and extend full support to them for any kind of issues, in this time period”.

―The Mobile Indian

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