The District Consumer Disputes Redressal Forum has directed Videocon to pay Rs 17,000 to a Mohali resident for causing harassment over inherent manufacturing defect in an LED.
The forum also directed the company to refund an amount of Rs 33,014 to the complainant.
In a complaint, Preet Kamal Singh, a resident of Mohali, submitted that he had purchased one Videocon DDB LED on October 23, 2014, from Pinky Electronics, Sector 22-B, Chandigarh, for Rs 33,014.
Soon after purchase, the LED started giving problem from time to time which was reported to the Customer Care Service of Videocon, Udyog Vihar, Gurgaon, and Videocon D2H Limited, Industrial Area, Mohali. He claimed that the LED was under warranty for five years (up to October 2019).
He stated that engineers of the company failed to set right the defect in the LED. It was also stated that there was some inherent manufacturing defect in the LED due to which it stopped working for more than four times. After exchange of a number of emails, an official of the company took the LED to workshop for repair on April 24, 2018, and returned it on May 3, 2018. However, the LED again developed problem and stopped working, which was again reported on August 3, 2018, with request to replace the LED with a new one or refund its price, but they did not pay any heed.
In a written reply, the company stated that all calls were duly attended and the issues were duly resolved. It was further stated that replacement was done only in cases where repair is not possible and in this case, the repair of the product was possible and services were provided free of cost. However, Pinky Electronics did not turn up despite service of notice hence, it was proceeded ex-parte.
During the pendency of the proceedings, the company offered replacement of the LED with a higher model on March 14, 2019, but the complainant declined to accept that offer stating that after having been harassed for a longer period, he had purchased a new LED.
After hearing arguments, the forum directed the company to refund Rs 33,014 to the complainant and asked it to pay Rs 10,000 as compensation for causing harassment to him due to their deficient act, along with litigation cost of Rs 7,000.―The Tribune