The Telecom Regulatory Authority of India (TRAI) has asked Tata Sky to submit a comprehensive status report regarding the implementation of the new broadcast regulatory framework after receiving complaints from consumers. All Distribution Platform Operators (DPOs) are required to adhere to TRAI’s migration plan to ensure a smooth transition of subscribers to the new broadcast tariff order and submit daily and weekly status reports.
According to the migration plan, DPOs which consist of all multi-system operators (MSOs) and DTH operators have reached out to 100 percent of their subscriber base by January 21 and collect information regarding consumer choices for their new subscription plans. TRAI has stated that it has received a large number of complaints from subscribers of Tata Sky that the DTH provider has not made any provision in its system to obtain the choice of its subscribers as per the new regulatory framework.
The subscribers have pointed out that the customer care center of Tata Sky, as well as the ticker running on Tata Sky Platform channels, is misleading the subscribers. Also, while most of the DPOs have been furnishing information to TRAI in the prescribed format on a regular basis, Tata Sky has not furnished any status report so far. TRAI has, therefore, asked the company to submit a comprehensive status report on steps taken to comply with the migration plan.