The Telecom Regulatory Authority of India (TRAI) has pulled up a number of operators, both cable TV and DTH service providers, for violation of rules, as it acted on consumer complaints pertaining to specific offerings. The operators were flouting the new tariff order and regulatory regime. In some of the cases, the players were forcing channels and package schemes to the consumers, and subscribers were not able to exercise their choice.
The Authority has appointed Broadcast Engineering Consultants India Ltd. for conducting audits to ensure that cable TV and DTH companies are complying with its new regulatory norms. TRAI has also requested all distribution platform operators to ensure compliance with the new regulatory framework in letter and spirit. DTH and cable TV operators will be randomly selected and audit will be conducted to see if they are in compliance with the new regulatory framework. Most recently, TRAI rapped Tata Sky, Dish TV, and Sun Direct TV for failing to abide by the rules, particularly pertaining to the migration of subscribers who had long-term packs. The audit planned by TRAI will look at multiple aspects, including subscriber management system and billing, and also determine whether consumers are indeed getting their choice of channels, be it bouquets or a la carte.