DAIKIN
Kamal Nandi
Business Head and Executive Vice President,
Godrej Appliances

Home, Smart Home!

Technology is in every aspect of our lives today, with the growing proliferation of internet and smartphones and, more recently, virtual personal assistants. Home automation or the smart home industry is taking its first steps in India. In simple terms, a smart home is a house featuring an intelligent technology-enabled network of devices that communicate with each other, making our stay at home frictionless, convenient, and pleasant.

The global smart home market is expected to reach a value of more than USD 40 billion by 2020. This is an encouraging piece of news for companies investing in further innovations in the smart home sector. Smart homes allow our devices to take care of the mundane repetitive everyday tasks, customized to the user. For instance, in the near future, our air conditioners will be able to map the temperature variations preferred by the user throughout the day and replicate the same with a simple command. Microwave ovens will have pre-settings for customized recipes, decreasing the time investment for the user. Refrigerators will share grocery shopping lists, based on the user’s consumption patterns.

Personal voice assistants form the foundation of the new-age smart devices at our homes, and as they become easily accessible and available, so will smart devices with voice as an interface. The next generation might have an easy interactive projection screen. This may be followed by invention of devices with artificial intelligence capable of not only understanding complex voice commands but, based on analytics on users’ behavioral patterns, also curate a customized user experience. This would help users set up routines to automate a series of customizable actions with a single voice command.

Smart devices are expected to help us cope with the abundance of data, information, and options. The biggest value addition of the current technologies lies in the fact that they provide us with more mind space, which we can then deploy for more important tasks.

Some of the upcoming technologies will allow users to operate and monitor the devices from anywhere with their smartphones. Thanks to smart technologies, now a camera can connect to home networks, provide live feeds on smartphones, and even alert users upon detecting motion in front of the camera. But the idea behind smart technologies is to minimize work for its users, which means the smart home should reduce the need of the user to interact with the devices and not just be confined to giving remote access. Hence, smart technology, enabling machine learning, which can capture user analytics and make decisions on behalf of the user, is the future of smart homes. That should be the focus of the players venturing into this market.

Currently, however, only a fraction of the Indian society is living in the comfort of smart homes, and it will be some time before home automation becomes the norm in India. This is because the adoption of new technology comes with its own set of challenges, ranging from low levels of tech awareness, wariness, inertia in accepting something new to the commonest one of price points. Also, to make smart devices smart, an infrastructure has to be built to support such technologies. A lot of data has to be captured, managed, and stored. Thus, either by building these capabilities in-house or collaborating with different cloud-service providers (or a combination of both) such as AWS, Google, or IBM offering different modules, can help in faster and more reliable deployment of smart technologies in our homes.

On the other hand, the rate of absorption will depend on consumers’ perception. We need to see that the consumer does not feel overwhelmed or, worse, threatened by the inclusion of technology. Trusting the technology will be a determining factor.

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