LG Electronics USA again leads the home appliance industry, earning #1 ranking in product quality and service quality in the just-released 2018 American Customer Satisfaction
“We know that shopping for a new appliance is an important decision. LG’s #1 rankings in customer satisfaction, product quality and product service from expert third parties help consumers shop with confidence that they’re getting the brand trusted by more American consumers,” said Dave VanderWaal, senior vice president of marketing, LG Electronics USA. “Whether it is in the kitchen or laundry room, LG appliances deliver unrivalled quality matched with cutting-edge features and design.”
The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure. For over two decades, the ACSI has used its science-based, proprietary methodology to analyze customer satisfaction for 10 economic sectors and 46 key industries that together represent a broad swath of the national economy.
LG’s top rankings from the ACSI come on the heels of LG earning more 2018 J.D. Power Customer Satisfaction Awards for appliances than any other manufacturer for the second year in a row. The comprehensive 2018 J.D. Power Kitchen and Laundry Appliance Satisfaction Study shows LG home appliances performed best in key areas including reliability, performance, ease-of-use and features. **
LG home appliances have earned 29 J.D. Power awards since 2006. In addition, the majority of LG home appliances are ENERGY STAR certified, meaning they deliver energy efficiency without sacrificing performance or style.
J.D. Power ranked LG highest in 2018 customer satisfaction with top-mount freezer refrigerators four years in a row, with top-load washers and free-standing ranges for two years in a row and with side-by-side refrigerators for the first time. LG received the highest numerical score in the respective segments of the J.D. Power 2018 Laundry and Kitchen Appliance Satisfaction Study, based on 18,215 (kitchen) and 8,629 (laundry) total responses, measuring customer opinions about their new appliance purchased in the previous 12 months.—PR Newswire